GENERAL INFORMATION AND CARE

 

All our ceramics are hand-made with love in different studios in Grottaglie, south Italy, 
Ceramic’s irregularities and/or variances in size, glaze or texture, reflect the many human touches received during the making process. The above is the additional value of any handmade process and must be embraced as an intrinsic characteristic of our ceramics.
Sudden changes in temperature (eg. from freezer to oven) is likely to cause thermal shock, which may create fissures in the glaze or clay body. Dishwasher may accelerate the fading of a luster glaze, hand washing is recommended for these type of ceramic surfaces.


PRICES AND PAYMENTS


The prices listed includes shipping and VAT.


- Paypal

- Google Pay

- Ideal

- Amex

- Mastercard

- Visa


SHIPPING COST

Shipping costs are already included in the price for shipping in the Netherlands, Germany and Belgium. 
If you are ordering from another country in Nord Europe, we have arranged special prices with our external logistic team. Contact us and we will manage your order offline giving you further shipping instructions. 
We are not responsible for delays or extra-charges due to customs clearance or other custom related issues.
Orders are processed and shipped in within three to five business days after your payment is cleared.
We tried to keep the shipping cost as low as possible, but international shipping, unfortunately, isn’t cheap. We simply charge you what the forwarder charges us.

SHIPPING PROCEDURES

We do not have a warehouse and collection center. Our products are sent to you directly from the houses and hands of our producers. Our logistic and shipment is managed by a logistic intermediary based in Grottaglie, Italy. 
They will pack your ceramic with care and will make all the efforts to deliver it safely to you.
Once your payment has been received, items will be shipped within three to six working day (or few days in case of multiple orders) from its placement. 
To ensure safe and transparent delivery, you will receive a notification by email with a specific shipment’s tracking number once your order is dispatched.
Delivery time is naturally related to the country of destination.
A national shipment usually takes 4-6 business days but an international shipment it may even takes few weeks to arrive.
Please contact us before your purchase if you want to know in advance your estimated delivery time.
We are not responsible for any delivery delays after the order has left our studio or due to any circumstances beyond our control.
Even it is a very rare case, if the parcel has not arrived within 10 weeks from the shipment date, please contact us and we will help you find your order.
Please ensure that the address and contact details entered during checkout are correct.
We cannot be responsible for orders delivered to an incorrect address provided to us by you.
Shipping charges will apply for orders that have to be re-sent due to incorrect details provided to us.

E-SHOP IMAGERIES AND DESCRIPTIONS


The images of the ceramics in our e-shop gallery are representational only.
All items for sale are described and photographed as accurately as possible, however we cannot guarantee that all product descriptions are current and error free.
Due to the fully handmade glazing and artisanal firing the glaze’s shade you will receive may vary from the one you see in the site pictures
In addition, due to the different monitor settings, the real glaze colour could also be different from what you see on your computer screen.
If you need any further clarification or additional pictures, please contact us before ordering.

ORDER'S RETURN OR EXCHANGE

Due to the unicity of the products, exchanges are not available, for our products just returns are applicable. 
If you are not satisfied (we are sure you won’t!) with your buying, you can return the ceramic within 14 days from the parcel’s arrival.
It is your responsibility to pay for the return shipping costs including eventual custom/import duties at our destination.
Items must be shipped back to us unused and in original condition and packaging (or similar quality).
If the ceramic will arrive to us damaged, we will not allow any refund. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you are asking for a refund, the shipping cost we bared to ship the item to your door (and/or any other eventual charges) and VAT will be deducted from the overall amount to be returned. 
The items should be return to the producer directly. In order to now the address, please contact us. 
As soon your parcel is arrived and the above conditions are cleared, we will normally refund you within 14 business days using the same payment method that you used to purchase the goods.

SALES PROTUCTS


Please note, only regular priced items may be returned and refunded, unfortunately sale items cannot be refunded. 

ORDER'S CANCELLATION


While we will try to promptly ship your order within hours from its placement, we can’t accept order’s cancellation.


DAMAGED GOODS


Our logistic party takes great care in packaging our ceramics as safely as possible. 
In the rare and unfortunate event where an item arrives to you damaged, please contact us within 48 hours of the receipt of the goods and we will process your request as soon as possible. 
Please, notice that in order to ensure the refund of the products we have included shipping insurances to all of them. 
Please just send your order number, exact items/quantities and photos of the item(s) damaged.
We DO NOT process claims without photos clearly showing the damage.
Upon your claim being approved, we will process your complaint as soon as possible.


Please do not send us back broken items.